Returns & Exchanges

At FitnessFactoryOutlet, we want to ensure you have the best gear for your training, which is why we offer a 30-day return window for all unused equipment and apparel. If you are not completely satisfied with your purchase, our streamlined process makes it easy to get back to your fitness goals.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Gear

  Place the items in their original packaging, ensuring all tags are attached and any protective seals on equipment remain intact.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.